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Home > Archives > Volume 20, No 11 (2022) > Article

DOI: 10.14704/nq.2022.20.11.NQ66176

AUTOMATING E-GOVERNMENT SERVICES WITH ARTIFICIAL INTELLIGENCE

AFROZIA , DR. M.NAGALAKSHMI

Abstract

Artificial Intelligence (AI) has recently advanced the state-of-art results in an ever-growing number of domains. However, it still faces several challenges that hinder its deployment in the e-government applications both for improving the e-government systems and the e-government-citizens interactions. In this paper, we address the challenges of e-government systems and propose a framework that utilizes AI technologies to automate and facilitate e-government services. Specifically, werst outline a framework for the management of e-government information resources. Second, we develop a set of deep learning models that aim to automate several e-government services. Third, we propose a smart e-government platform architecture that supports the development and implementation of AI applications of e-government. Our overarching goal is to utilize trustworthy AI techniques in advancing the current state of e-government services in order to minimize processing times, reduce costs, and improve citizens' satisfaction.

Keywords

Artificial intelligence, deep learning, E-government, web services

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