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Home > Archives > Volume 20, No 8 (2022) > Article

DOI: 10.14704/nq.2022.20.8.NQ44834

A Cross-Country Comparison of Village Health Volunteer’s Role in Managing COVID-19 in Thailand

Kittipol Wisaeng, Vikas Kumar, Amporn Sa-ngiamwibool


The GHS Index 2021 ranked Thailand first in virus detection and rapid reporting of COVID-19. However, the spread still continues across the country. Although more than 1,040,000 Village Health Volunteers (VHVs) are the key to Thailand’s success, no previous investigation into a cross-country comparison of how VHVs manage COVID-19. This study was based on a mixed-method approach. The results revealed differences between VHVs in the seven locations (namely Bangkok, Central, Northern, Northeastern, Eastern, Western, and Southern) in managing COVID-19 in effectiveness of COVID-19 health service management and problems with the operation of COVID-19 control. The findings revealed insights into which topic areas and indicators are effective or ineffective for which locations. The findings have practical implications for VHVs and the general public in all locations. For policymakers, the insights practically imply what topic areas and indicators need to be further developed for more effective management at the local levels. The lessons from Thailand also provide a trajectory for other developing countries to follow for future outbreaks.


COVID-19 health service management, a cross-country comparison, village health volunteers

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