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Home > Archives > Volume 20, No 8 (2022) > Article

DOI: 10.14704/nq.2022.20.8.NQ44695


Uthissh Amardiya Perumal, Kavitha Jayaseelan, Ilango Kaliappan


Total Quality Management is a statistical managerial method that is used by the pharmaceutical industry. It helps to improve the quality of the medicine. This is a practice of the client's satisfaction it plays and significant role in the medical sector. This is a regulatory body and is regulated by The Central Drugs Standard Control Organization. In the manufacturing process, any mistake can lead to unnecessary consequences. All the stakeholders and employees are engaged in the product quality process for the implementation of Total Quality Management in the pharmaceutical industry. In the pharmaceutical industry, Total Quality Management always welcomes “cost saving, accelerate innovation, facilitate entry to the global market, and increase in profit, faster time to market”. Total Quality Management's beginnings reflect on the basic concept. According to the first-word amount, all workers of the firm are intended to boost operations. This Total Quality Management should be a concentrated effort of the work. To consistently improve product quality, “company leaders should create targets that are clearly stated, offer training, money, and if necessary, hire the necessary staff”. It helps to understand and identify the problems and risks of the medicine and it tries to solve the problems and risks of the medicine. It helps to the improvement of the total decision-making process. Therefore, it helps to schedule the time management process that helps to save time and cost.


Total Quality Management, Customer Focus, Pharmaceutical Industry, Six Sigma.

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