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Home > Archives > Volume 20, No 6 (2022) > Article

DOI: 10.14704/nq.2022.20.6.NQ22003

Technology Acceptance and the Influence Towards Small and Medium-sized Enterprise (SME) Company Performance in Malaysia

Sam Toong Hai1*, Yap Pei Wen2, Rajani Balakrishnan3, Lim Kim Yew4, Wong Chee Hoo5,Alex Hou Hong Ng6, Chee-Pung Ng7


Company performance represents the ability of company to achieve high productivity, high profitability, and high competitiveness in today’s business world. This study is to illustrate the company performance of Small and Medium-sized Enterprise (SME), demonstrate technology acceptance towards Small and Medium-sized Enterprise (SME) in Malaysia. The dimensions of UTAUT Theory: performance expectancy, effort expectancy, facilitating conditions, and technophobia will be studied as the independent variables. Data is collected from 430 respondents through online questionnaire. The data is statistically analysed using SPSS software version 26. In this research, it is found that there are significant relationships between company performance of Small and Medium-sized Enterprise (SME) and performance expectancy (p-value=0.000), facilitating conditions (p-value=0.039) and technophobia (p-value=0.001). Performance expectancy is the dominant factor influencing company performance of Small and Medium-sized Enterprise (SME) follows by technophobia and facilitating conditions. This research can help Small and Medium-sized Enterprise (SME) to understand on factors influencing company performance and re-strategize the technological capabilities to move further in innovation performance.


Technology Acceptance, UTAUT Theory, Company Performance, Small and Medium-sized Enterprise (SME).

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